"Device hub connection timeout" message when printing in PitneyShip Pro

Issue

"Device hub connection timeout" message when printing in PitneyShip Pro.

Cause

There is a USB issue with the connected printer.

Resolution

• Solution 1: Make sure that DeviceHub is installed
• Solution 2: Verify that DeviceHub is running
• Solution 3: Make sure that your printer is connected and online
• Solution 4: Reconnect DeviceHub
• Solution 5: Uninstall and reinstall DeviceHub
• Solution 6: Try a different USB port (wired connections)

Solution 1: Make sure that DeviceHub is installed

To install DeviceHub, see the instructions for your product:

• Installing DeviceHub

Solution 2: Verify that DeviceHub is running

There should be a DeviceHub icon in the Windows system tray (small icons near the clock) or Mac OS menu bar to show that it is running.

If this icon is missing, find DeviceHub in your programs list and restart it.

Once the DeviceHub icon appears, hover your mouse over the icon to see the connection status and wait until it shows an Online status.

Solution 3: Make sure that your printer is connected and online

1. In PitneyShip Pro, go to Settings > My Devices.
2. Verify that your printer shows an Online or Idle status.
3. If the status is Offline or Other, verify that the printer is on and is connected correctly to the computer.

Solution 4: Reconnect DeviceHub

1. Find the DeviceHub icon in Windows system tray (small icons near the clock) or Mac OS menu bar.
2. Right-click on the DeviceHub icon and choose Reconnect.
   
3. Once the DeviceHub icon appears, hover your mouse over the icon to see the connection status and wait until it shows an Online status.

Solution 5: Uninstall and reinstall DeviceHub

1. Uninstall DeviceHub. See:
   • Uninstalling DeviceHub
2. Reinstall DeviceHub. See:
   • Installing DeviceHub

Solution 6: Try a different USB port (wired connections)

If the printer is connected via USB, move the printer to a different USB port and try again.