Request billing or service support

Learn how to easily create a support case online when you have account or billing questions, or for technical service of a product.
If you have been unable to find an answer to a question within our online support pages, submit a request for assistance through the Your Account online portal.

Creating an Online Support Case

  1. Sign in to the Pitney Bowes Your Account online portal. 
  2. Expand the Support & Cases dropdown from the top navigation bar and select Create a Case.
  3. Select an option for the type of issue you have:
    • Financial Support - Queries related to: billing, payments or querying a charge etc.
    • Account Support - if you have any queries related: to contract details or address updates etc.
    • Technical Support - if you have any queries related to your meter.
  4. Complete the information requested and select Submit

Once you submit your case, you will receive a confirmation number, and a Pitney Bowes representative will be assigned to help you.

You can track the status of your open cases by using the Manage Case section in your online account.

UPDATED: 31 July 2023