Request billing or service support
Learn how to easily create a support case online when you have account or billing questions, or for technical service of a product.
If you have been unable to find an answer to a question within our online support pages, submit a request for assistance through the Your Account online portal.
Once you submit your case, you will receive a confirmation number, and a Pitney Bowes representative will be assigned to help you.
You can track the status of your open cases by using the Manage Case section in your online account.
Creating an Online Support Case
- Sign in to the Pitney Bowes Your Account online portal.
- Expand the Support & Cases dropdown from the top navigation bar and select Create a Case.
- Select an option for the type of issue you have:
- Financial Support - Queries related to: billing, payments or querying a charge etc.
- Account Support - if you have any queries related: to contract details or address updates etc.
- Technical Support - if you have any queries related to your meter.
- Complete the information requested and select Submit
Once you submit your case, you will receive a confirmation number, and a Pitney Bowes representative will be assigned to help you.
You can track the status of your open cases by using the Manage Case section in your online account.
UPDATED: 31 July 2023