Spoiled postage refunds
Instructions on how to apply for a refund of damaged, unused or misprinted postage with Canada Post.
Important: Refunds for damaged, misprinted or printed and unused postage are issued solely at the discretion of Canada Post. Before submitting a refund request with Canada Post, review the following information:
- All meter impressions must be completely legible.
- Spoiled impressions must be separated by denomination and meter number.
- Meter impressions are not manually altered.
- Spoiled meter impressions totalling $5 or less will not be refunded by Canada Post.
Applying for a refund
- Complete the Spoiled Postage Refund form.
- Combine impressions for the same value on a single line when completing the form.
- Return the form including the spoiled postage impressions with one of the below methods:
- Email: Scan and return the completed form and any spoils to [email protected]
- Post: Complete the form, include the spoiled meter impressions and return all to:
- Meter Operations
- 2701 Riverside Drive - SUITE B0210B
- Ottawa, ON, K1A 0B1
- Once the refund has been approved by Canada Post the value of the refund less any service charge will apply to the Pitney Bowes postage account.
- Note: Refunds can take up to 4 weeks to be returned to a postage account.
- For refunds less than $20 a $2 service fee will apply.
- For refunds greater than $20, the service fee will be 10% of the total value.
UPDATED: 12 September 2024