"No scale connected" on the SendPro Mailstation

Issue

The device displays the "No Scale connected" message when trying to zero the scale.

Resolution

Try these solutions in order:

• Solution 1: Check USB ports
• Solution 2: Restart the device
• Solution 3: Hard reboot the device

Solution 1: Check USB ports

1. Ensure there are no other devices plugged into the device's USB ports.
2. Connect the scale to a different USB port.

Solution 2: Restart the device

1. Disconnect the USB scale.
2. Hold the power button until the screen displays Shutting Down.
3. Once the device is off, wait 5 seconds.
4. Tap the power button.

Solution 3: Hard-reboot the device

1. Disconnect the power cord from the back of the machine.
2. Wait ten seconds.
3. Plug the cord back in firmly.
4. Tap the power button.