Resolving the steady red power light on the SendPro Mailstation

If the power light on your SendPro Mailstation is steady red, follow these steps to restart the device.
Products affected: SendPro® Mailstation

Issue

Steady red power light

Cause

An internal error has occurred.

A steady red light may be an indicator there is no ink cartridge installed.

Resolution

If you see a steady red power light during installation and before you have installed the ink cartridge, this is as expected, follow the on-screen prompts. The power button will turn steady white after you install the ink.

If you see a steady red power light when you are using the machine, try these solutions in order:

Solution 1: Check Ink

Check to see if ink is installed.
ink cartridge lid open

Solution 2: Restart the device

  1. Disconnect the USB scale.
  2. Hold the power button until the screen displays Shutting Down.
  3. Once the device is off, wait 5 seconds.
  4. Tap the power button.

Solution 3: Physically disconnect and reconnect the device

If the device does not shut down with the power button

  1. Disconnect the power cord from the back of the machine.
  2. Wait ten seconds.
  3. Plug the cord back in firmly.
  4. Tap the power button.

If you need further assistance, please contact us.

Related topics

Replacing the ink cartridge

UPDATED: 28 April 2023