Managing departments in PitneyShip Pro, PitneyTrack Inbound, PitneyAnalytics and the Locker Management Module

A department is a group of contacts or a group of recipients for whom packages can be received and delivered. Each department can have a designated "Key Contact". When using PitneyTrack and the ParcelPoint Smart Lockers, the Key Contact receives or picks up the department's packages.

In this article:

• Adding a department
• Editing a department
• Deleting a department

Adding a department

1. Select Settings > Address Book.
2. Select the Departments tab.
3. Select + Add Department.
4. Enter the Department Name.
5. (Optional) Choose a location.
6. Select Save and Add Recipients.
7. Select the boxes next to each recipient you want to add to this department.
8. (Optional) To designate one or more recipients as a key contact, select the Make Key Contact button next to them. When using PitneyTrack and the ParcelPoint Smart Lockers, the Key Contact receives or picks up the department's packages.
   Note: Email notifications for department packages placed in a locker are only sent to the department's Key Contact. If no Key Contact is designated, email notifications are sent to all contacts in the department.
9. When finished adding recipients, select Add.

Editing a department

You can update the recipients in a department or change the key contact.

1. Select Settings > Address Book.
2. Select the Departments tab.
3. Select the Edit icon next to the department you wish to edit.
   
4. Update the department recipients as needed.
   • To remove a recipient, uncheck the box next to their name.
   • To add a recipient, check the box next to their name.
   • To designate a new key contact, select Make Key Contact next to their name. (PitneyTrack and the ParcelPoint Smart Lockers only)
     
5. Select Save.

Deleting a department

If you no longer need a department in the system, you can delete it.

1. Select Settings > Address Book.
2. Select the Departments tab.
3. Select the Delete icon next to the department you wish to delete.
   
4. Click Confirm to delete the department.

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.