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Dropping off a package without a barcode in the Locker Management Module

You can still drop off a package if the barcode is damaged or otherwise unavailable.
Products affected: ParcelPoint™ Smart Lockers and Locker Management Module

You can configure the locker system so that a recipient can drop off packages without a shipping label barcode. This is to cover situations where the barcode is damaged or otherwise unreadable.

In this configuration, the kiosk screen displays an option for No Barcode Available.

  1. Follow the prompts to tap your ID, scan your code, or tap the Log in icon on the Home screen. The screen you see depends on the local configuration of your lockers.
    Log in icon
  2. If prompted, enter your Username and Password, then tap Sign in to continue.
  3. Tap No Barcode Available.
    No Barcode Available screen
  4. Position the package in front of the kiosk so it can scan it.
    Capture Image screen
  5. Choose the recipient.
    Choose a Recipient screen
  6. Choose the locker size.
    Choose a Locker Size screen
  7. Tap Update Reservation. The kiosk screen displays the locker number and the locker opens.
    displays the locker number and the system opens the locker.
    Place Package in Locker screen
  8. Place the package in the locker and close the locker door. Return to the kiosk.
  9. Tap Done.

UPDATED: 29 July 2025