Managing package statuses in PitneyTrack Inbound or PitneyTrack Enterprise

You can create, edit and delete package statuses as needed.

In this article:

• Creating a package status
• Editing a package status
• Changing the order of the statuses
• Deleting a package status

Creating a package status

You can create package statuses as needed to support your workflows. Up to 20 package statuses may be created per inbound site, as well as 20 at the enterprise level. You can choose whether to show each status on the Receive, Deliver, Pouch, and Edit screens.

1. Select Settings > Package Statuses.
2. Select Create Status.
3. Select the Active radio button.
4. Enter a Name for the status.
5. (Optional) Enter a Description.
6. If necessary, select the sites for which you want the status to be visible. By default, all Sites are selected.
7. Under Select workflows where status is available, select which screens you want the status to be displayed on.
8. (PitneyTrack Enterprise only) If you use delivery time service level agreements (SLAs), and you want to pause the delivery time tracking when packages are in this status, select Pause the delivery timing when package enters this status.
9. Select Save.

The custom site will now be visible in the Site menus on the pages you selected and in the package history.

Editing a package status

You can edit a package status if you need to change its settings.

1. Select Settings > Package Statuses.
2. Select the edit icon next to the status you wish to update.
   
3. Update the status as needed.
4. Select Save.

Changing the order of the statuses

You can change the order of the statuses, if desired.

1. Select Reorder Statuses.
2. Use the drag icons to change the order of the statuses.
   
3. Select Save.

Deleting a package status

You can delete a package status if you no longer need it, as long as there are no packages in the system that have that status.

Note: Built-in system statuses cannot be deleted, but they can be edited and set to Inactive if you don't want to use them.

1. Select Settings > Package Statuses.
2. Select the delete icon next to the status you wish to delete.
   
3. Select Delete.

Related topics

• Creating Custom Notifications

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.