Clearing a tape jam on the SendPro MailCenter 1000, 2000, and 3000

Follow these steps to clear a tape jam on the SendPro® MailCenter system.
Products affected: SendPro® MailCenter 1000, SendPro® MailCenter 2000, SendPro® MailCenter 3000


When a tape stoppage occurs, an error message will display.


  1. Lift the printer cover.
    printhead cover open
  2. Press the blue tape lever to the left and remove the stopped tape.
    clearing a tape jam
  3. Close the printer cover.
  4. Select Resume printing to continue printing tapes.

UPDATED: 15 April 2024