Skip to main content
Related Search Topics: Registration & Sign In
Print this support article

"Please enter a valid 10-digit or 16-digit Account number" appears when registering for Your Account

Learn how to resolve the message ""Please enter a valid 10-digit or 16-digit Account number" when registering for Your Account.

Issue

The message "Please enter a valid 10-digit or 16-digit Account number" appears when registering for Your Account.

Resolution

  1. Confirm the country flag in the top right corner reflects the same country as the account address.
  2. Verify the account number was entered correctly.

If you need further assistance, please chat with us.

UPDATED: 13 September 2024