Multi Factor Authentication (MFA) email not received in PitneyShip Pro, PitneyTrack Inbound, PitneyAnalytics, the Locker Management Module, and Your Account

Issue

When signing into the system, the authentication email is not received.

Cause

The email may be in your Spam or Junk folder, or your network may be blocking the emails.

Resolution

• Solution 1: Check Junk/Spam folder
• Solution 2: Whitelist addresses
• Solution 3: Try Incognito mode
• Solution 4: Delete your web browser's history

Solution 1: Check Junk/Spam folder

1. Check your email Junk or Spam folder for the authentication email.

Solution 2: Whitelist addresses

1. Verify with your IT department that emails from [email protected] and [email protected] are allowed on your network.
2. Try adding those addresses to your email address book.

Solution 3: Try Incognito mode

1. Try signing in using an Incognito (Chrome) or InPrivate (Edge) window in your browser.

Solution 4: Delete your web browser's history

Caution: This may interrupt your current website signins.

1. Close the web browser tab where Your Account is open.
2. Clear your web browser's cookies and cache. This is handled differently in each browser. Consult your web browser's help for assistance. Browsers may refer to this as deleting browsing data or clearing history and website data.
   Note: You only need to select Cookies and Cache. To avoid losing your saved passwords, do not check the Passwords box.
3. Once the cookies and cache are cleared, go back to the signin page and sign in again.
4. Try printing the label again.