Disputing late fees or charges

Learn how to dispute charges on your invoices or credit line statements using your online account.

1. Sign in to the Pitney Bowes Your Account online portal.
2. Select the Billing menu and click Invoices and Statements.
3. Select View & Pay for invoice type you would like to raise a dispute for:
   • Invoices: For your leases, rentals, supplies, service, software & data
   • PitneyWorks: Invoices for your PitneyWorks credit line.
4. Select the invoice or account number.
5. Click Dispute a charge.
   
6. Select the charge type from the list that appears.
7. Click Create a Case.
8. Select a category from the menu that appears and click Continue.
9. Enter the amount being disputed and any details relevant to your case.
10. Click Submit.