"Looks like your FedEx account details have changed" message in PitneyShip Pro
The message "Looks like your FedEx account details have changed. Update it by clicking the edit icon, then try authenticating your account again." means that the address, name, company name, email, or phone number of your FedEx account in does not match the information that FedEx has on file for the account.
Produits affectés : PitneyShipMD Pro
Issue
When trying to authenticate your FedEx account, the message "Looks like your FedEx account details have changed. Update it by clicking the edit icon, then try authenticating your account again." appears.
Cause
The address, name, company name, email, or phone number of your FedEx account in PitneyShip Pro does not match the information that FedEx has on file for the account.
Resolution
- Click the edit icon next to the FedEx account.
- Update the information to match the FedEx account.
- Try the authentication process again.
UPDATED: 11 June 2025