Creating a return label in PitneyShip Enterprise

You can create a return label for a shipment so that the recipient can send it back to you.

• Return labels are available for FedEx, UPS, DHL Express, Purolator, and USPS. Procedures vary by carrier.
  • For DHL Express, you can only print a return label at the same time you are printing an outbound label.
  • For USPS, you can only print a return label separately, not while printing an outbound label.
  • FedEx, UPS, and DHL Express labels do not expire, so they can be put into an outgoing package in case the recipient may want to return it. USPS labels are dated, so they are not intended to be put into an outbound package..
  • FedEx One Rate services do not support return labels.
• In the shipment history, return labels are listed as a separate item from the original label. You can change the All Shipments filter to Return Label Shipments to view only your return labels.

In this article:

• Printing both an outbound shipping label and a return label at the same time for FedEx, UPS, Purolator, and DHL Express
• Printing a return label only - USPS
• Printing a return label only - FedEx, UPS, and Purolator

Printing both an outbound shipping label and a return label at the same time - FedEx, UPS, Purolator, and DHL Express

1. On the Order Details screen, select a service and enter the package details.
2. Select the Return tab on the right side.
   
3. Select Include Return Label.
   
4. Select the Service for Return Label.
    
5. (Optional) To add any extra services to the return label, select Add Return Extra Services.
6. (Optional) Select the Return Reason.
7. (Optional) Enter any Handling Notes.
8. To use a different return address than the default, select Use Alternative Return Address.
9. Print the label as usual. Both the outbound label and the return label will be printed.

Printing a return label only - USPS

USPS return labels may be created up to 7 days from the date of the original shipping label. USPS return labels are dated, so they are not intended to be put into an outgoing package just in case the recipient may want to return the shipment. If you need to send the recipient a USPS return label, you should create it at that time and email them a PDF of it on the day of creation.

1. Select Shipping & Mailing > Shipping & Postage History.
2. Select the arrow next to the desired shipment.
3. Select Create Return Label. The New Shipment screen opens with the package information and service automatically filled in.
4. Print the label as usual. Only the return label will be printed.

Printing a return label only - FedEx, UPS, and Purolator

There are two ways to print only a return label for FedEx, UPS, or Purolator: from the history screen or from the New Shipment screen.

Printing a return label only from the History screen

1. Select Shipping & Mailing > Shipping & Postage History.
2. Select the arrow next to the desired shipment.
3. Select Create Return Label. The New Shipment screen opens with the package information and return service automatically filled in.
4. Select the Return tab on the right side.
   
5. (Optional) If needed, select a Return Reason or enter Handling Notes.
6. Print the label as usual. Only the return label will be printed.

Printing a return label only from the New Shipment screen

1. On the New Shipment screen, select the UPS, FedEx, or Purolator service you wish to use and enter the package details.
2. Select +Add Extra Services.
3. Select the return service:
   • For UPS, select UPS Print Return Label.
   • For FedEx, select FedEx Print Return Label.
   • For Purolator, select Returns Management Service.
4. Select Save.
5. (Optional) If you need to select a Return Reason, enter Handling Notes, or choose a different return address than the default, select the Return tab on the right side.
   
6. Print the label as usual. Only the return label will be printed.

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