Scanning and shipping orders in PitneyShip Enterprise

You can scan orders that are already in the system and ship them as needed.

1. If you are not already on the Order Details page, go to Shipping & Mailing > Order Details.
2. The Search orders or scan barcode field at the top will already be active.
3. Scan or enter the order number and press Enter.

Addresses

1. If the Ship To information is not already filled in by the order number, enter the recipient name and address, or select the address book icon to select an address from the address book.
   
   • If the recipient address is a residential address, check the Residential box below the address.
2. If you need to change the Ship From address, select the address under Ship From and select one of the following options:
   • To make a change to the currently selected address, select Edit Sender Address, make the necessary changes, and select Done.
   • To enter a new sender address, select Add Sender Address, enter the address, and select Done.
   • To select a different sender address from your address book, select View all senders and select the desired address.

Shipment Details

1. To ship with a specific carrier, select it from the Carrier menu.
2. (Optional) Select the Service.
3. To add extra services, select Add Extra Services, choose the services, and select Save.
4. If the package will be shipped at a later date, select the calendar icon to change the Ship On Date.
   • If you change the Ship On Date, the available carriers will change to show only carriers that can deliver on that date. If you change the carrier, the available Ship On dates will change to show only dates on which that carrier can deliver.
   • The Ship On Date automatically advances to the next day at 8PM local time.
5. (Tforce carrier only) Select the Pickup Window Start and Pickup Window End fields.
6. Select the package type from the Package Type menu.
7. Enter the package dimensions and weight if required for the package type.
8. To add items, in the Items section, select + Add Item and enter the item details. This is optional for domestic shipments but required for international shipments.
   • (Optional) Select Columns to customize which columns are visible in this section.
9. Select the Rate button on the right.
10. Select the rate and click Apply.
11. Under Customs Information on the right, select the Export Type and enter any other required information (varies by country).

Additional Info

1. If you use cost accounts, either click in the Cost Account field on the right and start typing the cost account name or code to search, or select the search icon to view the entire account list.
2. (Optional) In the Memo/Reference field, enter notes as needed.
   • The contents of this field will print on the shipping label and be included in the tracking notification email. It is limited to 30-40 characters depending on the carrier. It will appear in your history.
   • Complete any of the other reference fields as needed.

Return labels

If you need to create a return label along with the shipping label:

1. Select the Return tab on the right under Additional Info.
2. Select Include Return Label.
3. Choose the Service for Return Label and add any extra services needed for the return.
4. Add any other optional information you wish.

Printing the label

1. Select Print or press the F10 key. Depending upon your print settings, the label may automatically open as a PDF or print directly to your printer.
   • Printer settings are located under Settings > Print Options.

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.