Creating defaults for return labels in PitneyShip Enterprise

You can create defaults for return labels that can be applied at the enterprise, division, location, or user level. These defaults can include the return address, carrier, and service. These settings will automatically be applied to users to whom the default is assigned.

You can create defaults for return labels that can be applied at the enterprise, division, location, or user level. These defaults can include the return address, carrier, and service. These settings will automatically be applied to users to whom the default is assigned.

Note: When Defaults are in place for a user, their Returns settings (under Settings > Returns) will be disabled.

  1. Go to Settings > Defaults.
  2. Select Add Default.
  3. Enter a Default Name. This is just an internal name so that you can identify your defaults if you have more than one.
  4. Under Save To, choose which parts of your enterprise should have access to this default. If you choose Division or Location, select which divisions or locations should have access to this default.
  5. Select the Default Return Address that you want to include in the this default.
  6. Select the Default Return Service that you want to include in the this default.
  7. Under Apply This Default To, choose which users you want to assign this default to.
    • Enterprise: Assign this default to all users in your enterprise.
    • Division: Assign this default to all users in one or more division(s). Select the desired division(s) from the Select Division menu.
    • Location: Assign this default to all users in one or more location(s). Select the desired location(s) from the Select Location menu.
    • User: Assign this default only to specific users. Select the user(s) from the Select User menu.

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.

UPDATED: 27 January 2026