The PIN email is not received when logging into the ParcelPoint Mobile app in ParcelPoint Smart Lockers

Issue

You cannot log in to the ParcelPoint Mobile app because you have not received the email containing the PIN.

Cause

The email template which generates the email to provide a PIN is inactive.

Resolution

1. Go to the signin page.
2. Select Settings.
3. Select Notifications and Templates.
4. Locate the Locker mobile app registration notification, and check its status.
5. If the template is inactive:
   1. Select the edit icon.
      
   2. Change the status to Active.
   3. Select Continue.
   4. Select Save Notification.
6. If the template is already active, see Recipient is not receiving email notifications.
7. Alternatively please chat with us for assistance.
8. Log in to the ParcelPoint Mobile app to confirm you receive the PIN via email.

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