J794 / Zebra DS3678 scanners not decoding tracking numbers correctly on a Mac in PitneyTrack Asset, PitneyTrack Inbound or PitneyTrack Enterprise

Issue

The J794 / Zebra DS3678 scanner does not correctly decode tracking numbers when scanning barcodes PitneyTrack.

• The scanner is configured to add a tab key.
• The scanned output includes extra characters (0029).
• The tracking number is not recognized by PitneyTrack.
• The issue happens mostly on Mac computers.

Cause

The scanner is not properly ignoring the Group Separator (GS) character, resulting in the inclusion of 0029 in the scanned output.

• Full scanned value: 42007074986500299405508106245783263374.
• Prefix: 4200707498650029.
• GS character (0029) is retained instead of being stripped.
• The presence of 0029 and additional data prevents PitneyTrack from recognizing the tracking number.

Resolution

Reprogram the scanner

1. Use the updated programming barcode provided below to correct scanner behavior. This configuration will:
   • Factory reset the scanner.
   • Remove / ignore the GS (0029) character.
   • Send a tab after each scan.
   • Apply ADF (Advanced Data Formatting) rules to clean the scanned data.
     

Test in PitneyTrack

1. Scan a new shipping label.
2. Confirm that the output no longer includes 0029.
3. Verify that only the tracking number is captured correctly.

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