VERIFIED SOLUTIONi




Supply orders and returns processes

UPDATED:  15 September 2016

Ordering Supplies
To purchase supplies at our Online Shop you will need to enroll an account profile. If you are not a registered user, learn how to set up a new online account with a few simple steps.

Using your account, you can easily place supply orders, view prior orders, and check the status of your orders. 

TIP:  Add your Pitney Bowes Account number for any/all new product or software to your online profile. Once added, the information is saved as reference to help customize your purchases for when you need to order supplies in the future.


Returning Supplies

IMPORTANT: A copy of your invoice and/or packing slip must be provided to ensure credit is processed immediately.

 Review our Supplies Return Policy*, and make sure you have the following information:

  • Your Pitney Bowes Account number – located on your invoice
  • Your Product Code Number (PCN) for the supplies you are returning

The mailing address to return supplies:

Ryder Logistics
5900 Avebury Road
Mississauga, ON
L5R 3M3

NOTE: For Equipment (meter) returns, call 1-800-672-6937 to speak with a Pitney Bowes Client Service Representative.


*Supplies Return Policy

Returns of Ink & Toner supplies for Desktop Printers, Copiers & Fax Machines

We will reimburse the price paid for Original Equipment Manufacturers (OEM) and/or associated Pitney Bowes Brand Compatible versions of these products received back in resalable condition (unused/unopened) within 30 days of the purchase date. All reimbursements will be applied to the original method of payment for the product (Subject to a 15% restocking charge based on the value of the returned item). Shipping and handling charges associated with the product (original order and return package) are the responsibility of the customer and will not be reimbursed unless the return is due to a damaged or defective product or as a result of an incorrect shipment on our part.

Returns of all other supplies including Mailing/Shipping Consumables (meter ink, postage tape, E-Z Seal Solution, shipping labels, etc.)

We will reimburse the price paid for products received back in resalable condition (unused/unopened) within 30 days of the purchase date unless the return is due to a defect in the product, in which event we will reimburse the price paid for products received back within six months of the purchase date. In the event of an equipment upgrade, we will reimburse the price paid for unused or unopened supplies received back in resalable condition within six months of the purchase date. All reimbursements will be applied to the original method of payment for the product. Shipping and handling charges associated with the product (original order and return package) are the responsibility of the customer and will not be reimbursed unless the return is due to a damaged or defective product or as a result of an incorrect shipment on our part.

Important to note:

  • Pitney Bowes reserves the right to verify returned product information before issuing a credit
  • If you return a damaged, defective, or incorrect item, Shipping and Handling fees will be credited back to you. Note: This does not include the cost of any premium carriers, such as air or taxi.