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Understanding ValueMAX

UPDATED: 07 July 2015

What is ValueMAX®
ValueMAX is a repair/replacement service for leased equipment. All though it is not insurance, ValueMAX, which is provided by Pitney Bowes or an affiliate, enables you to have damaged equipment repaired or replaced at no additional cost.  The only cost for this service is a flat, low monthly fee – usually much less than insurance deductible. This benefit is not applicable if any damage is caused to the equipment through your gross negligence, willful misconduct, normal wear and tear, or if you are in default under the lease.

Select a topic from our list of FAQs about ValueMAX:



What are the Benefits of ValueMAX

  • Equipment repair/replacement – Equipment under this plan are eligible for repairs or replacement in the event of loss or damage.
  • No exclusions – There are no exclusions outside of gross negligence, willful misconduct, normal wear and tear and default. Normal wear and tear is covered by the Service Level Agreement (SLA), with exceptions noted in your SLA.
  • No deductibles – No unexpected out-of-pocket costs in case of a loss event. Many insurance policies may have high deductibles in order to keep premium costs down, and in many cases may have exclusions (i.e., flood or water damage, power surge, earthquake, accidents).
  • Fast equipment replacement – Our ValueMAX department works directly with you on the replacement process. It takes one phone call to 1-800-672-6937 to start the claim process, and the damaged equipment is repaired or replaced with like-for-like equipment.

How does the ValueMAX program work

With the ValueMAX service, you receive complete, no-hassle replacement at no additional cost. This includes delivery and installation of the replacement equipment. There is no depreciation allowance, or a deductible under this program.  Peace of mind protection/hassle-free process with no forms to fill out, and no need to wait for an insurance adjuster.

If you have an equipment loss, call 1-800-672-6937 and a Pitney Bowes representatives will start working on your claim immediately.


Is ValueMAX optional

You can opt out of ValueMAX by providing us with proof of acceptable insurance coverage. Insuring the equipment against loss damage, or destruction for the full replacement value under a comprehensive policy or similar coverage is a requirement under the lease contract. If you do not have this, your leased equipment will be automatically enrolled in the ValueMAX program and you will be billed accordingly.

Without evidence of suitable insurance, ValueMAX will be billed to your account. The ValueMAX fee will appear as an additional charge on your invoice.


What is the difference between ValueMAX and my own, personal insurance

ValueMAX is not insurance. ValueMAX is the equipment repair/replacement program provided by Pitney Bowes Inc., in the event of loss of or damage to leased equipment provided by Pitney Bowes. ValueMAX does not have any deductibles or exclusions, other than normal wear and tear, gross negligence or willful misconduct on the part of the lessee or default under the lease. Many insurance policies may have high deductibles in order to keep premium costs down, and in many cases, may have exclusions (i.e., flood or water damage, power surge, earthquake, accidents). In many cases, you may end up having to pay out of pocket for repair or replacement if you are not participating in ValueMAX.


What is the difference between ValueMAX and Service Level Agreement (SLA)

ValueMAX protects the equipment against any loss event, other than wear and tear, gross negligence, or willful misconduct on the part of the lessee or default under the lease. Service Level Agreement (SLA) covers the equipment for service and normal wear and tear, with the exceptions noted in that SLA.


When does the ValueMAX program begin

The ValueMAX program takes effect from the date the first ValueMAX payment is received.


What do I do if I have a loss

Contact Canada Client Services at 1-800-672-6937 and we will start working on your loss claim immediately.


Can I opt out of the ValueMAX program at any time

Yes, you have the right to opt out of the ValueMAX program by providing us with proof of insurance coverage*. Your lease contract requires you to keep the equipment insured against Loss for its full replacement value under a comprehensive policy of insurance or other arrangement with an insurer of your choice, provided that it is reasonably satisfactory to us (“Insurance”).  If you want to opt out of the ValueMAX program, you will need to provide us with proof of coverage under a comprehensive insurance policy for full replacement value.

Your welcome package includes a ValueMax Letter from Pitney Bowes Global Credit Services, stating as of the next payment, ValueMax will be added to your Invoice. If you wish to remove it, contact us:

  • Call: 1-800-672-6937
  • Fax to either number:  1-800-441-9823 or 1-866-257-0294
  • Email:  PBL.CUSTOMER@pb.com

Include the following with your Insurance information:

  • Your Insurance information
  • Name of Insurer
  • Policy #
  • Expiration date for policy

Can I get credit/refund for ValueMAX payments made after I opted out of the program

Once insurance information is provided, the lessee is removed from ValueMAX program on a go-forward basis. Canada may credit only one billing period.