Manually changing the phone number dialed on the DM125

Check to see if you need to change the meter's connection phone number to successfully connect.
Products affected: DM125™ (PREC)

Step 1: Upgrade to a SmartLink device by October 1, 2022

In order to avoid disruptions to your mail operations, we recommend that you upgrade to a Smartlink device  before October 1st, 2022.

Step 2: Change your phone number

To change the phone number that the meter dials to connect to the Pitney Bowes Data Center:

  1. Press Options.
  2. Press Page Down twice.
  3. Select Connect-Data Center.
  4. Select Phone Parameters.
  5. Press Page Down.
  6. Select Change Local Number.
  7. When the message Do not change this number unless instructed by PB appears, press Enter/Yes.
  8. Clear the existing number by pressing No and enter the phone number 1-844-449-7224. Do not enter a dialing prefix, such as '9,' with the phone number.
  9. Select OK.
  10. Select Change PbP Number.
  11. When the message Do not change this number unless instructed by PB appears, press Enter/Yes.
  12. Clear the existing number by pressing No and enter the phone number 1-844-449-7224. Do not enter a dialing prefix, such as '9,' with the phone number.
  13. Select OK.
  14. Press the Home button to return to the Home screen.

UPDATED: 01 April 2022

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