Manually changing the phone number dialed on the DM300C-DM475

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Products affected: DM300C™, DM400C™, and DM475™
Check to see if you need to change the meter's connection phone number to successfully connect.

Follow these steps to change the phone number that your meter dials to connect to the Pitney Bowes Data Center.
  1. Press the Menu button.
    • If necessary, press the green Down Arrow to scroll.
  2. Select Data Center Options.
  3. Select Phone Settings.
  4. Select PB Phone#.
  5. Select Continue when the warning “Do not change the phone number unless instructed by Pitney Bowes” displays.
  6. Press C (Back button) and enter the phone number 1-844-449-7224. Do not enter a dialing prefix, such as '9,' with the phone number.
  7. Select OK.
  8. Press Home to return to the Home screen.
Use the Contact Us options below if you need further assistance.

UPDATED: 14 August 2021