Updating Canada Post rates on the DM400C and DM475

Make sure that your system is connected using a SmartLink™ device, PC Meter Connect™, local area network connection (LAN) or an analog phone line to communicate with the Pitney Bowes Data Centre.

1. Click on the link for your usual connection method for detailed rate update instructions.

• Using a SmartLink device
• Using PC Meter Connector a local area network connection (LAN)
• Using an analogue phone line

2. Confirm your meter update

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Using Smartlink

Unless a lock code is enabled, meters that are always powered on and connected via a SmartLink device get updated automatically.
If you use a lock code, unlock your meter and follow these steps to update your meter:

1. Press C to go to the Home screen.
2. Press Refill Postage.
3. Select Check PBP balance.
4. Select Continue.
5. Select Get Update Now.  The screen displays several messages including downloading updates and installing update.

6. At the prompt System Update Complete, select Return Home.

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Using PC Meter Connect or a local area network connection (LAN)

1. Press C to go to the Home screen.
2. Press Refill Postage.
3. Select Check PBP balance.
4. Select Continue.
5. Select Get Update Now.  The screen displays several messages including downloading updates and installing update.

6. At the prompt System Update Complete, select Return Home.

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Using an analog phone line (that is not shared with a fax or other device)

In order to avoid disruptions to your mail operations, we recommend that you upgrade to a SmartLink device, before October 1 2022.

1. Press C to go to the Home screen.
2. Press Refill Postage.
3. Select Check PBP balance.
4. Select Continue.
5. Select Get Update Now.  The screen displays several messages including downloading updates and installing update.

6. At the prompt System Update Complete, select Return Home.

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Confirm your meter update

Click on the Confirm Meter Update button to verify that your Canada Post rate update was installed successfully:
  On completion of your meter update there are no further actions required. If the meter is updated before the effective date, it automatically switches to the new rates on the effective date.

Warning! Do not unplug your power cord or remove the network cords from your meter while updating, as this may cause damage to your meter. However, if your meter has been unresponsive for more than 15 minutes:

1. Disconnect the power cord.
2. Wait one minute.
3. Plug your meter's power cord back in.
4. Restart the update process.

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Related articles

• Visit our Rates and Software Updates page for more information.
• Get Connected with a SmartLink device
• Downloading and installing PC Meter Connect
• Local Area Network connection (LAN): Network and Connectivity information