Changing manually the phone number dialed on the mailstation and mailstation2

Check to see if you need to change the meter's connection phone number to successfully connect.
Products affected: mailstation™ and mailstation2™

Step 1: Upgrade to a SmartLink device by October 1, 2022

In order to avoid disruptions to your mail operations, we recommend that you upgrade to a Smartlink device before October 1st, 2022.

Step 2: Change your phone number

When a meter using a dial-up connection and modem attempts to dial into the Pitney Bowes Data Centre, it may display system messages such as, Data center busy or Connection dropped. To resolve these messages, change the phone number your meter uses to connect to the Pitney Bowes Data Centre.
Follow these steps to change your phone number: 
  1. Press Menu.
  2. Press the Review Arrow to scroll until Change Setup? displays.
  3. Press Enter/Yes.
  4. Press the Review Arrow to scroll to Change Communication Settings?.
  5. Press Enter/Yes.
  6. Press the Review Arrow to scroll to Change local access number?.
  7. Press Enter/Yes.
  8. Type in the appropriate phone number 1-844-449-7223. Do not enter a dialing prefix, such as '9,' with the phone number.
  9. Press Enter/Yes.
  10. At Stay in Setup?, press No to return to your main screen.

UPDATED: 10 February 2022

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