Products affected: mailstation™, mailsation2™, DM100®i, DM125™, DM300C™, DM400C™, DM475™, and DM Infinity™
Your software download or rate update stops progressing or stays on one screen for more than 20 minutes.
Your meter lost its connection to the Pitney Bowes Data Center.
Follow these steps to safely restart your meter and retry your update:
- Unplug the power cord.
- Wait three minutes.
- Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
- Attempt your software download or rate update again.
UPDATED: 14 August 2021