Resolving a frozen software download or rate update on the mailstation series, DM100i, DM125, DM300C, DM400C, DM475 and DM Infinity

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Products affected: mailstation™, mailsation2™, DM100®i, DM125™, DM300C™, DM400C™, DM475™, and DM Infinity™

Issue

Your software download or rate update stops progressing or stays on one screen for more than 20 minutes.

Cause

Your meter lost its connection to the Pitney Bowes Data Center.

Resolution

Follow these steps to safely restart your meter and retry your update:

  1. Unplug the power cord.
  2. Wait three minutes.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
  4. Attempt your software download or rate update again.
If you need further assistance, please use the Contact Us options below. Have your model and serial number ready.

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UPDATED: 10 June 2021