Resolving a frozen software download or rate update on the mailstation series, DM100i, DM125, DM300C, DM400C, DM475 and DM Infinity
Products affected: mailstation™, mailsation2™, DM100®i, DM125™, DM300C™, DM400C™, DM475™, and DM Infinity™
Issue
Your software download or rate update stops progressing or stays on one screen for more than 20 minutes.
Cause
Your meter lost its connection to the Pitney Bowes Data Center.
Resolution
Follow these steps to safely restart your meter and retry your update:
- Unplug the power cord.
- Wait three minutes.
- Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
- Attempt your software download or rate update again.
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UPDATED: 10 June 2021
