No Carrier / Class Available on the DM100i and DM125

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Products affected: DM100®i and DM125™


The meter displays No Carrier / Class Available and no classes of mail can be selected.


The rate file is missing from your meter.


  1. Press Options.
  2. Press Page Down twice.
  3. Select Connect - Data Center.
  4. Select Uploads & Downloads. Your meter connects to the Pitney Bowes Data Centre and downloads all pending rate files and software updates.
If you need further assistance, please use the Contact Us options below.

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UPDATED: 14 August 2021