No Carrier / Class Available on the DM100i and DM125

Learn how to resolve No Carrier / Class Available on the DM100i and DM125.

Products affected: DM100®i and DM125™

The meter displays No Carrier / Class Available and no classes of mail can be selected.

The rate file is missing from your meter.

Press Options.
Press Page Down twice.
Select Connect - Data Center.
Select Uploads & Downloads. Your meter connects to the Pitney Bowes Data Centre and downloads all pending rate files and software updates.

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UPDATED: 14 August 2021

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