No Carrier / Class Available on the DM100i and DM125

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Products affected: DM100®i and DM125™

Issue

The meter displays No Carrier / Class Available and no classes of mail can be selected.

Cause

The rate file is missing from your meter.

Resolution

  1. Press Options.
  2. Press Page Down twice.
  3. Select Connect - Data Center.
  4. Select Uploads & Downloads. Your meter connects to the Pitney Bowes Data Centre and downloads all pending rate files and software updates.
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UPDATED: 01 March 2021