Troubleshooting a dial-up phone connection on the DM300C-DM475
Dial-up connections are no longer available as of October 1, 2022.
Products affected: DM300C™, DM400C™, DM475™
Issue
The meter does not communicate with the server and may display an error message.
Cause
The meter does not connect to the Pitney Bowes Data Centre over a dial-up (analog) phone line.
Resolution
Dial-up connections are no longer available as of October 1, 2022. Please switch to a SmartLink Device or upgrade your meter to maintain your connections to the Pitney Bowes Data Center.
UPDATED: 30 September 2022