"Balance too low" or "Insufficient Funds" message on Pitney Bowes postage meters

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Products affected: mailstation2™, DM100®i, DM125™, DM300C™, DM400C™, DM475™, DM Infinity™, Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000, SendPro® C, SendPro®+, SendPro® C Auto.

Issue

Your meter displays the "Balance too low" or "Insufficient Funds" message when you try to add postage funds.

Cause

The attempted refill was for a higher amount than the funds available in the postage account

Resolution

Refill your meter for a smaller amount or add funds to your postage account.

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UPDATED: 14 August 2021