Error Message: Insufficient Funds, How to resolve on the DM100i, DM125 and more

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Products affected: DM100®i, DM125™, DM300C™, DM400C™, DM475™, DM400™, DM500™, DM550™, DM800™, DM800i™, DM900™, DM1000™, DM1100™, and DM Infinity™

Issue

The meter displays error message insufficient funds and will not refill.

Cause

There was an issue adding postage to your meter.

Resolution

You may be able to clear this error by adding postage with a lower amount.
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

 

UPDATED: May 18, 2015