Error Code:16, how to resolved on the mailstation, mailstation2, and more

Products affected: mailstation™, mailstation2™, DM100®i, DM125™, DM300C™, DM400C™, DM475™, DM400™, DM500™, DM550™, DM800™, DM800i™, DM900™, DM1000™, DM1100™, and DM Infinity™


The meter displays error code 16.


This indicates your meter is reporting an invalid postage total.


You may be able to clear the error by simply restarting your meter and connecting to the data center. Here are the steps to follow for a safe restart:
  1. Unplug the power cord; wait one minute
  2. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
  3. Attempt to connect to view the postage balance

If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: March 01, 2021