Error 16 on the mailstation series, DM100i-DM475

Error 16 displays when your meter reports an invalid postage total. Restart and then connect your meter to resolve this error on the mailstation, mailstation2, DM100i, DM125, DM300C, DM400C and DM475.
Products affected: mailstation™, mailstation2™, DM100®i, DM125™, DM300C™, DM400C™ and DM475™

Issue

The meter displays error code 16.

Cause

This indicates your meter is reporting an invalid postage total.

Resolution

You may be able to clear the error by simply restarting your meter and connecting to the data center. Here are the steps to follow for a safe restart:
  1. Unplug the power cord; wait one minute
  2. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
  3. Attempt to connect to view the postage balance

Use the Contact Us options below if you need further assistance.

UPDATED: 14 August 2021

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