"Inspection Due" or "Inspection Required" message on the DM300C-DM475

Postal regulations require that your be inspected periodically. Your inspection occurs automatically when you connect your to the Pitney Bowes Data Centre to refill postage or perform a balance inquiry.
Products affected: DM300C™, DM400C™, and DM475™

Issue

Your meter displays the message "Inspection Due" or "Inspection Required".

Cause

Postal regulations require that your meter be inspected periodically. Your inspection occurs automatically when you connect your meter to the Pitney Bowes Data Centre to refill postage or perform a balance inquiry.

If you do not connect your meter to the Pitney Bowes Data Centre:

  • Within a 60-day period, your meter displays an "Inspection Due" message.
  • Within a 90-day period, your meter displays an "Inspection Required" message.

Resolution

When you see the "Inspection Due" or "Inspection Required" message, you must clear the message so that you can run mail.

Before you begin

Make sure that your meter is connected to access the Pitney Bowes Data Center using:

  • a SmartLink device
  • PC Meter Connect
  • a USB Ethernet Connectivity kit
  • a dial-up phone connection

Solution 1: Connect to perform a balance inquiry

If the "Inspection Due" or "Inspection Required" message appears, follow these steps to clear the message:

  1. Press the Refill Postage button.
  2. Select Check PBP Balance. Your meter connects to the Pitney Bowes Data Center and displays your available balance.
  3. Select Continue.
  4. Select Get Update Now if you get prompted to download updates for your meter.
  5. Press the Home button to return to your Home screen.

If the message disappears, then the inspection completed successfully. If your message does not clear, try Solution 2.

Solution 2: Connect to perform update downloads

If your meter displays the message “Inspection Required,” follow these steps to clear the message.

  1. Select Connect now.
  2. Select Continue.
  3. Select Get Update Now if you get prompted to download updates for your meter.
  4. Press the Home button to return to your Home screen.

If you need further assistance, please use the Contact Us options below.

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UPDATED: 19 January 2022

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