The mailstation™ or mailstation2™ is not connecting to the Pitney Bowes server using an analog phone line.
The meter was unable to connect to Pitney Bowes.
- Make sure that the meter is connected to an analog phone line
- The meter can use the same connection as a fax machine or credit card reader, or other dedicated analog phone line
- Unplug the phone cord from the back of the fax machine or analog device
- Plug the end of the phone cord that was removed from the fax machine or analog device directly into the meter
Note: The meter should be plugged directly into the wall. Remove any phone line splitters, they can add noise to the line and we do not want the meter sharing a phone line with
- Check what kind of phone line you have
- The meter is designed to work with a true analog phone line such as a dedicated fax line
- A DSL line may work. If there are problems try adding a DLS filter, DSL filters can be purchased at an office supply store or acquired from the phone company
- Simulated analog phone lines can be problematic. They will use a device to simulate an analog line, reboot the device if you are having issues.
- A T1 or VOIP line will not work with the meter
- Enter a dialing prefix. See How to change the dialing prefix on the mailstation and mailstation2
- Change the phone number the meter is dialing. See How to change phone number on the mailstaion and mailstation2
- Change modem string. See How to change the modem string on a mailstation or mailstation2
- If you still cannot connect, try changing your connection method. You can use a SmartLink device or PC Meter Connect.
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.
UPDATED: February 12, 2021