How to troubleshoot an analog phone connection on the mailstation and mailstation2
Learn how to troubleshoot an analog phone connection on the mailstation and mailstation2.
Product affected: mailstation™ and mailstation2™
The mailstation™ or mailstation2™ is not connecting to the Pitney Bowes server using an analog phone line.
The meter was unable to connect to Pitney Bowes.
- Make sure that the meter is connected to an analog phone line
- The meter can use the same connection as a fax machine or credit card reader, or other dedicated analog phone line
- Unplug the phone cord from the back of the fax machine or analog device
- Plug the end of the phone cord that was removed from the fax machine or analog device directly into the meter
Note: The meter should be plugged directly into the wall. Remove any phone line splitters, they can add noise to the line and we do not want the meter sharing a phone line with
- Check what kind of phone line you have
- The meter is designed to work with a true analog phone line such as a dedicated fax line
- A DSL line may work. If there are problems try adding a DLS filter, DSL filters can be purchased at an office supply store or acquired from the phone company
- Simulated analog phone lines can be problematic. They will use a device to simulate an analog line, reboot the device if you are having issues.
- A T1 or VOIP line will not work with the meter
- Enter a dialing prefix. See Changing the dialing prefix on the mailstation and mailstation2.
- Change the phone number the meter is dialing. See Manually changing the phone number dialed on the mailstation series.
- Change modem string. See Changing the modem string on a mailstation or mailstation2.
UPDATED: 29 October 2021