Frequently Asked Questions (FAQ) about DeviceHub

This article provides a comprehensive guide to installation, printer setup, configuration preferences, and troubleshooting steps to ensure your printers are recognized and functioning correctly in PitneyShip Pro. This helps to set up and restore printing capabilities quickly.

• Overview of printing
• Installing and uninstalling DeviceHub
• General printing
• Printing preferences
• Reprinting a label
• Printing troubleshooting

Overview of printing in PitneyShip Pro

Please start by reviewing this overview of printing:

• Managing Printing

Installing and uninstalling DeviceHub

DeviceHub is a program that connects printers and scales to PitneyShip Pro. DeviceHub is required to connect a scale.

• Installing DeviceHub
• Uninstalling DeviceHub

General printing

These articles provide step-by-step guidance for creating domestic and international shipping labels.

• Creating a domestic shipping label
• Creating an international shipping label

Printing preferences

You can find print settings under Settings > Print Options and Settings > Label Options.

Reprinting a label

If you have trouble printing a shipping label, you can reprint it within 24 hours of the original printing. Canada Post labels can be reprinted once, while FedEx and UPS labels may be reprinted up to eight times.

• Reprinting a shipping label

Printing troubleshooting

DeviceHub troubleshooting

This article outlines troubleshooting steps for resolving DeviceHub issues, including installation errors, connectivity problems, and driver conflicts, to ensure uninterrupted label printing and shipping operations.

• Troubleshooting DeviceHub

DeviceHub error messages

These articles address common DeviceHub errors. They offer troubleshooting steps to restore communication between the software and connected hardware, like printers.

• "DEVICE HUB Connection error" message when printing
• "Device hub connection timeout" message when printing
• "DeviceHub Registration failed" message when activating DeviceHub
• "DeviceHub is offline. Restart DeviceHub." message
• "An error has occurred" message when printing with DeviceHub
• "ParseErrorResponse: <validation_error> The DeviceHub [...] is OFFLINE!" message

Printer missing

This article provides steps for resolving the issue where your printer is not listed in PitneyShip Pro, and only the Print to PDF option is available in the printers list.

• Printer missing