<span style="color: #0072b8; font-size: 16pt;">What is an overage fee?</span>
Each meter has a postage download threshold built into the agreement which is based on the recommended postage volume for each meter. Downloads exceeding that threshold are charged a meter postage overage fee of 1%.
Note: Master accounts are assigned a threshold at the account level. The threshold is determined based on the overall meter model composition.
<span style="color: #0072b8; font-size: 16pt;">Why was the overage fee charged?</span>
The aggregate meter refills plus applicable taxes in a billing cycle have exceeded the meter download threshold.
<span style="color: #0072b8; font-size: 16pt;">Why are taxes included in the calculation for the threshold?</span>
Taxes are included in the threshold amount because Pitney Works pays Canada Post for the postage downloaded plus the applicable taxes.
<span style="color: #0072b8; font-size: 16pt;">Does the download threshold include supplies and shipping charges?</span>
Only postage downloads plus applicable taxes charged to Pitney Works are included in the meter threshold when calculating the postage overage fee.
<span style="color: #0072b8; font-size: 16pt;">How can I avoid paying this fee?</span>
- If you are currently refilling in larger amounts every few months, you may be able to avoid this fee by refilling monthly for smaller amounts.
- If you are routinely going significantly over the limit, you may be better served by upgrading to a bigger meter.
- Maintain opening and closing credit balance in your account in excess of $50.
Select one of the options below to view overage fee examples:
<span style="color: #0072b8; font-size: 14pt;">Overage Fee Details - Single Meter Account</span>
If the aggregate meter refills plus applicable taxes within a billing cycle exceeds the meter threshold built in to your agreement, the overage fee will be charged.
See below for examples specific to your meter:
Model: mailstation®, K7C2, K7EC, DM125, PREC, DM100i, P7EC
Model: DM300-DM475, G910, 9H10, 8H10, 7H10
Models: R750, 1ACT, 1MCT, MSF1, MSF2, MSF3, 4W10, 1W10
<span style="color: #0072b8; font-size: 14pt;">Overage Fee Details - Master Account</span>
Using your PitneyWorks statement, confirm the total postage including taxes downloaded within the billing cycle and the overage amount charged.
Your account is billed 1% over a monthly threshold of either $550 or $3,750. The threshold assigned to your account is determined based on the overall meter model composition of your Master Account.
See below for examples:
Overage Fee Example for $550 Threshold Category
Overage Fee Example for $3,750 Threshold Category