Streamline your parcel, asset and storage management for greater efficiency, security and convenience. Replace manual handoffs and missed deliveries with self-service pickup and drop-off and gain real-time visibility and control.
What smart lockers can do for you
Easily deliver packages with convenient and secure, self-service pickup with full tracking visibility.
- Automated notifications (email, SMS, mobile app)
- Secure pickup via QR code, PIN, badge scan or mobile app
- Full tracking visibility
- Reduced manual handling and processing time
Enable convenient distribution and return of IT equipment and assets without manual handoffs.
- IT equipment distribution or exchange for repairs
- Shared tools and departmental assets
- Convenient return and exchange workflows
- Improved accountability and tracking
Provide employees, students, and visitors a secure place to store personal items while on-site.
- Secure storage that supports individuals or groups
- Eliminate lost keys, forgotten codes, and manual tasks
- Self-service access without staff involvement
- Secure, time-limited access control
Allows your local carriers to deliver directly to lockers without relying on a centralized mailroom.
- Carrier accesses locker through a code or other credentials.
- Direct-to-locker drop-off activities tracked and recorded
- Reduced reliance on centralized mailrooms
- Ideal for distributed or residential environments
Powered by the Shipping 360® platform, our smart parcel lockers connect delivery, storage, tracking, and secure access in one system, bringing greater visibility, accountability, and control to your operations.
- Automated reminder notifications via email, SMS or in app for pickup
- QR code, unique PIN, ID Badge or mobile app access
- Automated reminder notifications for pickup
- RFID authentication for employees & students (no code required)
- Real-time tracking of all locker activity
- Full audit trail of who accessed what and when
- Optional signature and photo capture for delivery confirmation
- Monitor locker usage, occupancy, and availability.
- Remotely manage lockers across one or multiple locations.
- Oversee a single locker or an entire locker fleet.
- Gain visibility into usage via real-time dashboards
- Customize kiosk screens and notifications
- Integrates with PitneyTrack for inbound package & asset tracking
- Real-time sync between physical activity and digital tracking systems
- Easily process and load packages into lockers from handheld devices
- Inbound analytics available to optimize usage and operations
- Indoor configurations for offices, campuses, and mailrooms
- Outdoor configurations for 24/7 convenience and location flexibility
- Rear-loading configurations built right into your mail center
Add efficiency, security and a better experience just about anywhere
For Campuses
- Reduce mailroom congestion and long pick-up lines
- Automated notification and reminders
- Enable 24/7 secure self-service package pickup
- Enhance the student experience
For Workplaces
- Streamline IT asset distribution or repairs
- Support document pickups, drop-offs or exchanges
- Distribute tools or other necessary work equipment
- Temporary storage for personal items
For Government agencies
- Secure asset distribution, exchange or drop-offs
- Extend service hours without adding staff
- Security-first SaaS technology platform
- Chain of custody tracking for compliance & audits
For Healthcare
- PPE and other medical supplies
- IT or medical equipment loans
- Tools and other workplace supplies
- Patient care or retail orders
The power of centralized management
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Frequently asked questions
What are parcel lockers used for?
Parcel lockers are used to securely store, distribute, and track parcels, assets, and shared items through self-service pick-ups. They support workflows such as package pickup, equipment distribution, temporary storage, and carrier deliveries.
How do parcel lockers work?
Parcel lockers hold items for delivery and notify the recipient automatically. Users retrieve items using a QR code, PIN, mobile app, or RFID badge, and all activity is tracked with an audit trail.
How do users access parcel lockers?
Users access parcel lockers using a secure QR code, PIN, or RFID badge scan or using the ParcelPoint mobile app. These methods provide secure, self-service access without staff involvement.
Are parcel lockers secure?
Yes, parcel lockers are secure because they use authenticated access, restricted permissions, and a full audit trail of all transactions. Optional pickup verification can include signature or photo capture.
Can parcel lockers track who accessed an item?
Yes, every parcel locker interaction is recorded, including who accessed it, when an item was placed in the locker, and when the item was retrieved. This provides full visibility and accountability.
Do parcel lockers integrate with existing systems?
Yes, parcel lockers integrate with systems such as PitneyTrack to enable end-to-end package tracking through barcode scanning and tracking from the time the package arrives to the time it is delivered to its final recipient.
What types of parcel locker configurations are available?
Parcel lockers are available in indoor, outdoor, and rear-loading configurations. These options allow deployment based on environment, capacity, and operational needs.
Can parcel lockers accept deliveries from any carrier?
Yes, parcel lockers support direct carrier deliveries, removing the need for centralized mailrooms.
What is Shipping 360?
Pitney Bowes Shipping 360 is our secure, SaaS-based platform that supports mailing, shipping and receiving workflows in one centralized place. These applications work seamlessly together to give you complete visibility and control of your sending, receiving and delivery operations across your organization.
How are parcel lockers used across industries?
Parcel lockers are used across multiple industries including higher education, enterprise, government and healthcare, to name a few, to manage storage, asset distribution and controlled item workflows with tracking and accountability.
What can parcel lockers be used for beyond package delivery?
Parcel lockers are also used for asset distribution, temporary storage, and direct carrier deliveries. These workflows replace manual handoffs with automated, trackable processes.
What is a smart locker?
Smart lockers are the modern solution to manage package, asset delivery and storage demands. They increase efficiencies and provide secure, contactless pick-up options for recipients at their convenience. Choose from pre-configured solutions delivered in 4 weeks or less, outdoor options, or customizable solutions to fit your specific volume, space, layout and workflow requirements - Pitney Bowes has a smart locker to fit your needs. Plus, our smart lockers seamlessly integrate with receiving software, enabling you to receive and deliver with ease.
How can smart package lockers benefit my organization?
Organizations and campuses that receive large volumes of packages clearly understand the challenges in managing package receiving and delivery. An end-to-end package locker solution from Pitney Bowes provides:
- Contactless delivery, improving the package pick-up experience for recipients
- An additional delivery/pick-up destination freeing up space in crowded mailrooms and reducing the number of lost or misplaced packages
- Increased efficiency of mail center labor resources
- Additional workflows to manage internal asset delivery or even temporary storage
- Extend mailroom hours without adding staff by offering 24/7 package pick-up
What should I look for when researching smart locker providers?
There are a number of key elements to consider. Here’s a short list:
- Choose a partner with a strong service infrastructure who can immediately respond to your service call. This is essential to ensure your organization’s mail center continues to operate with little to no interruption.
- Evaluate the build quality of the locker as well as its software integrations. In other words, confirm the software’s capability to deliver the operational efficiencies you need.
- Assess the longevity and reputation of your potential partner. You want to be certain the provider can support you for the term of your business.
What is build quality and why is it important?
Build quality refers to the quality of the structure, including materials, durability and design. It’s important because many lockers are manufactured with sub-par materials, resulting in excessive maintenance and replacement costs early-on. The quality of the hardware needs to be durable enough for constant use, plus able to withstand wear and tear over time. Look for heavy-duty materials for ultimate durability.
Can ParcelPoint Smart Lockers be utilized for something other than package delivery?
Yes. ParcelPoint Smart lockers are designed for the safe, secure and convenient delivery, distribution, exchange or return of just about any item. Together, with PitneyTrack Inbound, you can track and record the status of an item through barcodes or unique identifiers. They can also be used for safe and secure storage.
*Some locker towers may take longer, 4 week delivery is for the contiguous U.S.
How long does it take to implement a package, asset, and mail locker solution?
Pitney Bowes offers a consultative process, where we assess your package volume and overall workflow needs and recommend the type of lockers that will fit best in your organization. However, if you need something quickly , we have options can be delivered in 4 weeks or less*.
*Some locker towers may take longer, 4 week delivery is for the contiguous U.S.
What kind of data reporting does the system offer?
Our automated parcel locker systems provide analytics and data to help you make fact-based decisions regarding your operations and user experience. You can easily view package volumes, compartment usage and delivery trends.
Do the lockers have a power back-up system during outages?
Yes. Our automated package lockers come equipped with emergency battery backup to ensure the locker remains fully functional. The lockers also contain a manual override, so you can always access the locker’s contents.
Can we rebrand our lockers with our organization’s logo or colors?
Yes. Our lockers provide an excellent platform to promote your brand or school spirit by adding your logo, team mascot or other graphic images and words to both the lockers themselves and the kiosk screens. Businesses and other organizations can also display their brand identity and publicize internal communications by using the lockers as a traffic-heavy billboard. The visual display ideas are endless.
Will my staff have visibility into the status of all the lockers?
Yes. The system provides full transparency into the pick-up lockers in use, duration of time that each package remains in a locker, as well as the empty lockers available for accepting contents.
Why Pitney Bowes?
Pitney Bowes has been in business for more than 100 years. Our innovative technology is ever evolving to provide customers with solutions that fit their needs today and easily scale for future growth. Our end-to-end ParcelPoint Smart Locker solutions combine the benefits of physical locker storage with the advantages of our receiving cloud/on-premise software. It’s a complete solution, coupled with unrivaled local service and the expertise of Pitney Bowes.