The last day of this thought leadership event focused on the technologies driving profound changes in the retail industry, and how those technologies will help retailers meet rising consumer expectations.
Retail (R)Evolution 2018 may be in our rear-view mirror now, but that hasn’t stopped us from thinking over all the great sessions we attended and speakers we heard from during our two days in Orlando. One of our most anticipated panels was the session on returns, and how to leverage returns for creating repeat business with customers.
Customers today expect a personal relationship and consistency of experience, regardless of when or where they engage with you, shared Andy Reid, Pitney Bowes global director of customer information management (CIM).
The landscape for small and medium business to thrive and grow is more challenging today but presents greater opportunity than five years ago, according to President of SMB Global Solutions Mark Shearer. “Leveraging the right technology can be a significant competitive advantage,” he shared during the global #PowerofPrecision chat. His advice to SMBs:
Many expenses covered by PPP loan forgiveness are also tax deductible
Streamlined rules and requirements for small business crowdfunding
Discuss the employee retention tax credit with your tax advisor
On a recent Small Business Edge webcast, I spoke to Karen Kerrigan, President and CEO of the Small Business & Entrepreneurship Council about expiring regulations and what is in store for business owners in 2021. Below are excerpts from the webcast