Managing a mail center at a law firm can be a complex and thankless task. While your firm is selling professional services, confidentiality and data protection, you’re likely racing up and down corridors with packages and mail and a book and a pen.
Most likely, your business faces tough marketing questions: Where are my most profitable customers? What do they need? How do I reach more of them? Answers to these and many other questions lie in a richer view of customers and prospects.
Imagine you’re in outer space looking down. Below you are great expanses of green and blue, representing the land and sea. Zoom in and you begin so see the detail in the topography—mountains, rivers, plains.
Engaging your customer can improve the customer experience. Learn how to deliver relevant and engaging interactions across the customer lifecycle, build brand loyalty, gain valuable insight and deliver the exceptional customer experience.
Facebook (Oculus Rift), Samsung, Sony, Google and HTC are some of the larger players in the emerging Virtual Reality (VR) space. And while Apple has not jumped into the arena yet, the participation of these well-known brands should be enough to warrant your attention.
Customers today expect a personal relationship and consistency of experience, regardless of when or where they engage with you, shared Andy Reid, Pitney Bowes global director of customer information management (CIM).