Executive summary
One of the nation's largest healthcare organizations manages hundreds of pharmacies, care centers, and healthcare businesses across the United States. Following years of growth through acquisition, the organization needed a scalable way to standardize shipping operations across diverse business units while maintaining visibility, controlling costs, and supporting critical prescription delivery requirements.
Today, thousands of users rely on Pitney Bowes shipping solutions to send medications, healthcare documents, and patient communications nationwide. With centralized shipping management, carrier discounts, reporting capabilities, and enterprise-wide visibility, the organization has improved operational efficiency while supporting the timely delivery of medications and healthcare services.
This Fortune 50 healthcare enterprise serves millions of members through a network of health plans, physician groups, pharmacies, care centers, and healthcare service organizations.
As the organization expands through acquisitions, many business units operate independently, using different shipping processes, systems, and carriers. Standardizing shipping operations has become critical to reducing costs, improving visibility, and ensuring patients received medications and healthcare communications on time.
With hundreds of pharmacy and healthcare locations operating across the country, the organization needed a solution that could:
• Support prescription and healthcare-related shipments nationwide
• Standardize shipping processes across acquired businesses
• Improve visibility into shipping activity and spend
• Reduce postage and carrier costs
• Provide audit trails and shipment tracking
• Enable thousands of users to ship securely and efficiently
Because many locations operated independently, shipping workflows varied significantly, making it difficult to manage costs and maintain a consistent patient experience.
The Solution: A unified enterprise shipping platform
Enterprise-wide shipping management
Shipping analytics & cost visibility
Carrier rate optimization
Reliable, secure delivery
