OMR Message - Error Recovery in Relay 2500/3500/4500

Learn about OMR Message - Error Recovery in Relay 2500/3500/4500
Products affected: Relay™ 2500, Relay™ 3500, Relay™ 4500

If the inserter stops during a job, and indicates an OMR error message:

  1. Tap the Clear Deck button on the control panel. Any envelope at the insertion area will eject into the stacker.
  2. The remaining pages of the current set will feed / fold and eject into the stacker. Manually insert into the envelope if necessary.
  3. The FIRST page of the NEXT set will pre-feed into the feed rollers and stop. Pull the sheet back to the normal feed position .
  4. Tap the Start button to resume operation.


UPDATED: August 14, 2021

Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests (Sign in required)