"Not Ready to Print" message on the SendPro C Lite, SendPro C, SendPro+

Print this support article
Products affected: SendPro® C Lite, SendPro® C, SendPro®+ (2H00, 8H00)

Issue

The Envelope Printing screen says, "Not Ready to Print" and will not print.

Cause

Several things can cause "Not Ready to Print":
  • A jam may not have cleared.
  • The jam release may be open.
  • The ink tank may be missing or empty.
  • The print head may be missing.
  • You may need to select an account.
  • You may need to upload transactions.

Resolution

Alerts:
Look for a red exclamation point (!) with a notification that the print head or ink tank is missing or empty, a jam may be present in the device or the jam release is open.

Accounting:
If you have accounting, you must select an account.
Envelope printing screen with Account

Check the scale:
  1. Tap Reset to default.
  2. Put something on the scale.
  3. If you do not have a scale:
    1. Tap the weight button.
    2. Choose Manual.
    3. Tap the 1 key.
    4. Tap Apply.
  4. Open and close the jam release lever.
Upload any pending transactions:
  1. Tap Settings on the toolbar.
    Settings icon
  2. Tap Sync USPS Transaction Data.
  3. Any pending transactions will now be uploaded.
  4. Tap Reset to Default.
Change the print mode:
  1. Tap Print Mode.
  2. Tap Date Correction.
  3. Tap Apply.
  4. Tap Reset to default.
Reboot the device:
  1. Unplug the power cable. The screen should turn off after 10 seconds.
  2. Wait 2 minutes.
  3. Plug the power cord directly back into a wall outlet. Check that the wall outlet is working correctly.
  4. Quickly tap and release the power button to turn the device back on.
  5. Tap Envelope Printing.
  6. Verify that the device says ready to print.
If you need further assistance, please use the Contact Us options below.

Related topics

UPDATED: February 16, 2021