"Check fold plate" error on the Relay 2500, 3500, and 4500
Learn how to resolve "Check fold plate" error on the Relay 2500, 3500, and 4500.
Products affected: Relay™ 2500, Relay™ 3500, Relay™ 4500
Issue
The inserter displays the message "Check fold plate."
Cause
Fold plate indicated is not located correctly.
Resolution
Remove fold plate and relocate.
UPDATED: June 29, 2021
Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests
(Sign in required)