"Fold plates not set" message on the Relay 2500, 3500, and 4500

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Products affected: Relay™ 2500, Relay™ 3500, Relay™ 4500

Issue

The inserter displays the message "Fold plates not set."

Cause

The fold plates have not set to the correct position.

Resolution

  1. Remove fold plates and check for any material
  2. Install the fold plates and restart the inserter

UPDATED: June 29, 2021