"Double feed check stacker" message on the Relay 2500, 3500, and 4500

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Products affected: Relay™ 2500, Relay™ 3500, Relay™ 4500

Issue

The inserter displays the message "Double feed check stacker."

Cause

A double feed has been detected from the feed tray indicated.

Resolution

  1. Remove the double feed from the stacker
  2. Restart the inserter.

UPDATED: June 29, 2021