"Double feed" message on the Relay 2500, 3500, and 4500

Learn how to resolve "Double feed" message on the Relay 2500, 3500, and 4500.

Products affected: Relay™ 2500, Relay™ 3500, Relay™ 4500

Issue

The inserter displays the message "Double feed."

Cause

A double feed has been detected from the feed tray indicated.

Resolution

  • Remove the material from the inserter and restart
  • If double feeds persist, request another trial piece.

UPDATED: June 29, 2021

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