Voiding a FedEx or UPS label in the SendPro Online Mobile App

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Products affected: SendPro® Online Mobile App

You can void a UPS and FedEx shipping label so that its cost will not be applied to your UPS or FedEx invoice. This applies to UPS and FedEx only. For USPS, you must request a refund.

  1. Find the shipment for which you wish to request a refund in the Recent or Watch tabs on the Home screen, or on the History screen.
  2. Tap the shipment.
  3. Tap the 3 dots menu in the upper right. sendpro-mobile-3-dots-menu-sm
  4. Tap Void Label.
  5. Check the box and tap Continue.

UPDATED: August 14, 2021