PB-SP100 Printer Installation via USB Connection

This instruction will guide you through installing your PB-SP100 Printer on a Windows computer using a USB connection.
Products affected: PB-SP100

This instruction will guide you through installing your PB-SP100 Printer on a Windows computer using a USB connection. If you are installing your printer on a Mac, please see PB-SP100 Printer Installation via a Network Connection (Mac).

  1. Opening the box and unpacking
  2. Signing into SendPro®
  3. Connecting the Printer Power Cord
  4. Printer Ready
  5. Aligning the Label Roll
  6. Connecting the Printer USB Cable
  7. Manually Download the Printer Driver
  8. Set the Stock and Print the Test Label

Right, let’s get your Printer up and running quickly…

Let’s first get together the things you will need:

  • The box containing your PB-SP100 Printer.
  • A Welcome Email from Pitney Bowes containing your SendPro® Log in details.
  • A PC on which you have full admin rights to allow downloading and installing software.
  • 2 available USB ports on your PC.

If you have not received the email from Pitney Bowes, do not go any further with this installation. Please visit pitneybowes.com for contact details.

Opening the box and unpacking

Here are diagrams and explanations of the items you should find in your box. Please select the correct power cable for your region.

Scale and Printer image_171x127
SL-397-D Scale and PB-SP100 Printer

Note- If you have ordered a PB-SP100 Printer on it's own, you will not receive the SendKit SL-397-D Scale in the box.

Power Cord and Network Cable (the Network cable is not used for USB Installation).

Signing into SendPro®

Sign into SendPro® using the link in the welcome email.


Connecting the Printer Power Cord

  1. Ensure you have the correct power cord for your region.
  2. Connect the power cord and adapter to your printer (as shown) and switch on.
    connect power_268x179

Printer Ready

Wait for about 10 seconds until the 2 green lights remain constant and the printer is ready.

Aligning the Label Roll

  1. Press the feed/cancel sp-100-feed-cancel-button_31x31 button and check that the label feeds out correctly.
Note- If the label does not feed correctly please refer to label alignment instructions inside the printer top cover.
  1. Tear off the correctly dispensed label.
    Align print label_271x186

Connecting the Printer USB Cable

Connect your printer to your computer with the USB cable. Your Printer Driver should automatically download and install. If this does not happen, please follow Manually download the Printer Driver below. Otherwise continue to Set the Stock and Print the Test Label.

Note- Ignore any Windows errors that may occur at this time.

Connect USB_321x130

Manually Download the Printer Driver

  1. Ensure you are signed into SendPro® and click on the Help icon. help button_34x36
  2. Select the PB-SP100 printer driver for USB/ Wired Install - PitneyBowes_2020.1_M-2_Certified.exe.
  3. Select Run or Open dependent on your browser.
  4. Accept the licence agreement and follow the on screen prompts to install.
  5. Select PB-SP100
  6. Continue to follow the on-screen prompts and click Finish / Close.
Note- You may need to check your downloads folder to install Printer Drivers.

Set the Stock and Print the Test Label

  1. On a PC, use the Windows Search Box to open the Printers & scanners settings.
  1. Select Pitney Bowes PB-SP100 and select Manage
  2. Select Printing preferences
  3. Select Stock
  1. On the media type drop down menu select Continuous
  1. Select Apply and OK
  2. Select Print a test page. Check that your label has printed correctly. If you have any issues with the print refer to Troubleshooting later in this document.

UPDATED: August 14, 2021

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