Resolve "No payment method was found" when trying to verify or presort in ConnectRight Mailer

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Products affected: ConnectRight™ Mailer, PBFirst™


ConnectRight™ Mailer fails to verify or presort and displays the error "No payment method was found".

If using PBFirst™, the error "Error in RunPC: Error during execution : The process cannot access the file 'xxxx.crm' because it is being used by another process." may also be displayed.


There is an issue with the ConnectRight Mailer account.


If you experience this issue, contact software support.

UPDATED: June 02, 2021