Skip to main content

AirWatch remote management or software update issues with SendSuite Tracking Online Tracking Assistant (Android Nougat 7.x)

Print this support article
Products affected: SendSuite® Tracking Online

Issue

A Pitney Bowes-provided Android 7.x (Nougat) Tracking Assistant used with SendSuite® Tracking Online has any of the following issues:
  • Any of the following managed apps are not at the version prescribed by AirWatch MDM:
    • AirWatch Remote Management Service
    • Agent
    • AirWatch Zebra MX Service
    • SendSuite
  • The device will not respond to requests for remote management from AirWatch.
  • The device has multiple versions of AirWatch Remote Management Service installed.
This only applies to the following Android version 7.x (Nougat). For Android 4.1 (Jelly Bean), 4.4 (KitKat), or 6.0 (Marshmallow), see AirWatch remote management or software update issues with SendSuite Tracking Online Tracking Assistant (Android 4.1, 4.4, and 6.0) .

Cause

There is an issue with the AirWatch software on the device.

Resolution

This procedure must be performed by a Pitney Bowes representative. Contact software support for assistance.

UPDATED: February 18, 2021

Contact Us
Live Chat
Open Now Mon - Fri, 8am - 8pm ET Sales team hours are 8am - 6pm ET
Live Chat
Live Chat is currently unavailable. Chat is available Mon - Fri, 8am - 8pm ET
Create a case
Submit support requests (Sign in required)