Flashing power button on the SendPro Mailstation

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Products affected: SendPro® Mailstation

The power button lamp will indicate what your device is doing. Most of these actions are normal for your device and require no action on your part.
If your power button LED power-button-white-solid is not steady white, then select the option below that best describes this light on your SmartLink device.

power-button-white-solid White, steady

What this means

The device is ready.

power-button-white-flashWhite, flashing

What this means

The device is initializing, printing, shutting down, or in a cleaning cycle.

Action required

Wait until the action is finished

power button blue flash onceBlue, one flash every two seconds

What this means

The device is in sleep mode

Action required

Tap the screen

power-button-blue-flash Blue, two quick flashes every two seconds

What this means

The device is downloading software

Action required

Wait until the action is finished

power-button-blue-rapid Blue, rapid flashes

What this means

The lift motor is too hot

Action required

Wait until the button returns to steady white.

power-button-red-solid Red, steady

What this means

Internal error:

A steady red light may be an indicator there is no ink cartridge installed.

Action required

When you are installing the device

If you see this during installation, follow the on-screen prompts. The power button will turn solid white after you install the ink.

When you are using the device

Check to see if ink is installed.

Restart the device.

power-button-red-flash Red, flashing

What this means

Internal error

Action required

Restart the device


If you need further assistance, please use the Contact Us options below.

UPDATED: August 14, 2021