"PB Shell error" message on the SendPro MailCenter, SendPro P Series or Connect+ Series

Issue

The message "PB Shell error" appears and the meter will not print.

Cause

The internal meter software has encountered an error.

Resolution

To resolve the issue, restart your meter:

1. Select the Gear icon from the lower right corner of the Home screen.
2. Select Shut Down from the menu.
3. Select Shut Down on the pop-up message.
4. Wait for the screen to go black and the blue light on the front to go out. This may take several minutes.
5. After the meter has been off for 10 seconds, press the power button to power it back up.