Troubleshooting "PB Commerce Cloud Not Found" with a wireless connection on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto

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Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto  (2H00, 8H00, 9H00)

Issue

The device displays the message "PB Commerce Cloud Not Found".

Cause

Your SendPro C Lite, SendPro C, SendPro+, SendPro C Auto device records transactions and uploads them daily. The device is unable to synchronize this data. Problems with the network connection settings, the physical connections, or a firewall can cause this issue.

Resolution

Restarting the device is the most common solution when you see this message.

Only perform these steps if you know the password for your Wi-Fi network. 

  1. Tap the Settings icon in the toolbar.
  2. Tap Wi-Fi.
  3. Tap the network that your device is using.
    wifi-list-2_500x293
  4. Tap the Forget button.
    forget-wifi_500x293
  5. Turn off the Wi-Fi by sliding the toggle to the left.
  6. Unplug the power cord from the device.
  7. Wait 10 seconds.
  8. Plug the power cord back in.
  9. Tap the power button.
  10. Tap the Settings icon on the toolbar.
    toolbar-settings_500x31
  11. Tap Wi-Fi.
  12. Turn on the Wi-Fi by sliding the toggle to the right.
  13. Tap on the name of your Wi-Fi network.
  14. Enter the Wi-Fi network password.
  15. Tap Connect.

If it still does not connect:

  1. Tap the Settings icon in the toolbar.
  2. Tap Wi-Fi.
  3. Tap the network that your device is using.
  4. Tap the Forget button.
  5. Turn off the Wi-Fi by sliding the toggle to the left.
  6. Tap the Settings icon in the toolbar.
  7. Tap (Wired) Ethernet with no network cable connected.
  8.  Tap Connect. The IP address should display all zeroes on the connecting to Network Screen.
  9. Wait for the message "Unable to Connect to the Internet".
  10. Tap the Settings icon in the toolbar.
  11. Tap Wi-Fi.
  12. Turn on the Wi-Fi by sliding the toggle to the right.
  13. Tap on the name of your Wi-Fi network.
  14. Enter the Wi-Fi network password.
  15. Tap Connect.

What to do if you are still unable to connect

Contact your IT department or the person who manages the IT settings in your business.

Ask them to verify that the network settings comply with network settings in this article:

If you are unable to connect to the internet, ask your IT department or internet provider to check the internet settings before you contact Pitney Bowes. If you still need assistance, please use the Contact Us options below.

UPDATED: May 07, 2021