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Screen is blank or black on the SendPro C Series and SendPro CX Series

The SendPro C Series or SendPro CX Series is turned off or does not have power.

Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto  (8H00, 9H00), SendPro® CX 100, SendPro® CX 200, SendPro® CX 300 and SendPro® CX 500

Issue

The screen is blank or black.

Cause

Power related issues.

Resolution

You may be able to restore the display by restarting your device. Follow these steps to perform a safe restart. 
  1. Unplug the power cord. The screen turns off after 10 seconds. 
  2. Wait 2 minutes. 
  3. Plug the power cord directly back into a wall outlet. Check that the wall outlet is working correctly. 
  4. Quickly tap and release the power button to turn the device back on. 

UPDATED: October 21, 2026